Please read the following carefully.
You can order products
- on the website, or
- by telephoning, or
- by post.
If you have placed your order on line, we will quickly send you an e-mail to confirm that we have received your order. The e-mail confirmation will be produced automatically so that you have confirmation of your order details.
Should you require advice on products, availability or sizing, please call 01865 249491(Monday to Saturday) 9am-5:30pm) and our staff will be happy to advise you on any questions that you may have.
All our prices are correct at time of publishing.
We try and ensure that the prices on our website are accurate however, we will need to validate the price before we process your order. If we are unable to supply a particular item that you have ordered, or if the price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. We may offer a replacement or upgraded item as a replacement, but if that is not to your satisfaction, you may cancel your order and we will refund any money that you have paid.
You can pay by any Visa, MASTERCARD, Delta, Switch or solo cards. To ensure that shopping on-line is secure, your credit/debit details will be encrypted through the [HSBC] payment gateway.
Shepherd & Woodward will not store any credit/debit card details.
The prices displayed are in British pounds.
We aim to too dispatch all items within seven days of receiving your order, stock permitting. When this is not possible we will contact you. If we are unable to include all items in one delivery, we will only charge you once for postage and packing.
If you are not satisfied with your goods, simply return them to us within 28 days of purchase, unused and with their original packaging, and we will either exchange them or refund you. Please note that any altered products and items damaged through wear cannot be returned. We recommend that you insure the returned items, as we cannot be held responsible for goods lost in transit to us. Please retain proof of postage.
You can write to, e-mail us or telephone us.
Shepherd & Woodward
109 - 113 High Street
Tel: 01865 249491
HELP AND ADVICE
We are here to help. If you have any questions please feel free to get in-touch with us.
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmission or data, consequential loss in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from grahammcgraths.co.uk
We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reasons beyond our control.
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we deem it necessary.
Any personal information collected on this website will solely be used to complete your order. Personal information collected during your order will not be used or sold by ourselves or any third party in accordance with the UK Data Protection Act 1998.